Export Failures

If a PDF, DOCX, or other export fails or produces unexpected results, here are common causes and fixes.

PDF export times out

Large reports with many images or complex templates may take longer to generate. If the export times out:

• Try exporting with fewer pages first to confirm it works
• Check that all images referenced in the template are accessible
• If the report has many high-resolution images, consider reducing their size

PDF layout looks wrong

• Open the Preview tab and compare it to the exported PDF. If the preview looks correct but the PDF does not, report it as a bug.
• Check your template for LiquidJS syntax errors. Malformed variables can break the page layout.
• Make sure custom CSS in your template does not conflict with the PDF renderer.

DOCX formatting issues

The DOCX export converts HTML content to Word format. Some complex formatting may not translate perfectly:

• Nested tables may render differently in Word
• Custom fonts need to be installed on the machine opening the document
• Complex CSS layouts may simplify in the Word output

Empty export

If the exported file is empty or contains no findings:

• Check that the report has content in the Content tab
• Check that findings are marked with the correct status
• Verify the template is properly linked to the report

Spreadsheet missing data

The XLSX export includes finding data based on the vulnerability template fields. If columns are missing:

• Verify the vulnerability template has the expected fields defined
• Check that findings have values filled in for those fields