Login & Authentication
Forgot password
Click Forgot your password? on the login page. Enter your email address and a reset link will be sent. The link expires after a short period, so use it promptly.
If you do not receive the email, check your spam folder. If email delivery is not configured on your instance (on-premise), ask your administrator to reset your password from the User Management page.
2FA lockout
If you lost access to your authenticator app and cannot enter the 2FA code, ask an administrator to disable 2FA on your account from Administration > User Management. Click the ... menu on your user and disable 2FA. You can then log in with just your password and set up 2FA again.
"Invalid credentials" but password is correct
A few things to check:
- Make sure you are using the correct email address (not your username)
- Check if Caps Lock is on
- If your account was created via LDAP or SSO, use the corresponding login method instead of the local login form
- Your account may have been disabled by an administrator. Contact your admin to verify.
Session expired
Sessions have a limited lifetime. If you get logged out unexpectedly, simply log in again. If this happens frequently, it could be a configuration issue with your reverse proxy not forwarding cookies correctly, or a clock sync issue between your browser and the server.
Maximum sessions reached
Each user can have at most 2 concurrent sessions. If you are logged in on two devices and try to log in on a third, the oldest session will be ended automatically. This is by design to prevent credential sharing.