Support

Contact us

If you run into an issue that is not covered in the documentation, reach out:

• Email: contact@vulnotes.com
• Manager: Use ticket support in Vulnotes Manager.
• In-app support: When enabled for your account, open Support and click New conversation. Describe the issue and attach relevant files with the paperclip button. Existing conversations and replies remain in the widget. This service is unavailable in offline installations.

When reporting an issue, include:

• What you were trying to do
• What happened instead
• Screenshots if applicable
• Your installed Vulnotes version, if known
• Your deployment type (SaaS or on-premise)

Feature requests

Have an idea for improving Vulnotes? Send it to contact@vulnotes.com with a short explanation of the workflow it would help with.