Password Recovery

Use Forgot your password? on the login page and enter the email address registered to your account.

Cloud and server installations

Open the latest recovery email and follow its link to choose a new password. Requesting another recovery email invalidates older links. After a successful reset, existing login sessions are disconnected.

If no email arrives, check spam and confirm the account's address. On a self-hosted server, ask the instance administrator to check email delivery and the backend logs.

User Management does not let an administrator replace another user's password. If email delivery cannot be restored and the only administrator is locked out, contact support with your deployment type and version for recovery assistance.

Air-Gap Workstation

The single-user workstation does not need email delivery. Submit your account email on Forgot your password?, then select Set a new password on the next screen.

This local recovery flow is specific to Air-Gap Workstation.

Two-factor authentication

A password reset does not replace your authenticator. Use a saved backup code if the app is unavailable. See Two-Factor Authentication.