Error Messages Reference

"License validation failed"

Your license key could not be verified. This usually means:

• The license has expired. Check your subscription at manager.vulnotes.com.
• A connected deployment cannot reach the license service. Check its network connectivity and backend logs. Air-gap editions use signed offline activation instead.
• License configuration is missing or unreadable. Check the logs and contact support before changing provisioning files.

"Maximum users reached"

Your license has a user limit. You have reached it and cannot create more accounts. Either deactivate unused accounts in User Management or upgrade your plan.

"Session limit exceeded"

Vulnotes allows a maximum of 2 concurrent sessions per user. Disconnect an existing session in the login dialog, then continue. The oldest session is not ended automatically.

"Template not found" during export

The report's linked template was deleted or is no longer accessible. Open the report, click More, and select a different template from the dropdown.

"AI generation failed"

The AI provider returned an error. Common causes:

• Invalid or expired provider API key. Check the provider in Administration > Settings > AI Settings.
• The AI provider's API is temporarily unavailable. Try again in a few minutes.
• The request was too large. Very long reports or findings may exceed the provider's token limit.

Duplicate entries during import

Vulnotes archives and standardized JSON imports rename conflicting items with an "(Import)" suffix. PwnDoc import skips detected duplicates. Check the import summary for skipped, renamed, and failed items before retrying.