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Getting Support

Getting Support ​

Contact us ​

If you run into an issue that is not covered in the documentation, reach out:

  • Email: contact@vulnotes.com
  • In-app support: On connected editions, open the support widget inside Vulnotes

When reporting an issue, include:

  • What you were trying to do
  • What happened instead
  • Screenshots if applicable

On-premise logs ​

If you are running an on-premise instance and something is not working, the logs are the fastest way to understand what went wrong:

bash
# All services
vulnotes logs

# Specific service
vulnotes logs backend

# Follow in real-time
vulnotes logs -f backend

Include the relevant time range and remove passwords, API keys, tokens, and sensitive report content before sharing logs or screenshots.

Feature requests ​

Have an idea for improving Vulnotes? Send it to contact@vulnotes.com. We read every suggestion and many features in the platform started as user requests.