Getting Support

Contact us

If you run into an issue that is not covered in the documentation, reach out:

• Email: contact@vulnotes.com
• In-app support: On connected editions, open the support widget inside Vulnotes

When reporting an issue, include:

• What you were trying to do
• What happened instead
• Screenshots if applicable

On-premise logs

If you are running an on-premise instance and something is not working, the logs are the fastest way to understand what went wrong:

# All services
vulnotes logs

# Specific service
vulnotes logs backend

# Follow in real-time
vulnotes logs -f backend

Include the relevant time range and remove passwords, API keys, tokens, and sensitive report content before sharing logs or screenshots.

Feature requests

Have an idea for improving Vulnotes? Send it to contact@vulnotes.com. We read every suggestion and many features in the platform started as user requests.