Getting Support

Contact us

If you run into an issue that is not covered in the documentation, reach out:

• Email: contact@vulnotes.com
• In-app support: Click the support widget inside Vulnotes to open a live chat ticket

When reporting an issue, include:

• What you were trying to do
• What happened instead
• Screenshots if applicable
• Your Vulnotes version (visible at the bottom of the sidebar)
• Your deployment type (SaaS or on-premise)

On-premise logs

If you are running an on-premise instance and something is not working, the logs are the fastest way to understand what went wrong:

# All services
vulnotes logs

# Specific service
vulnotes logs backend

# Follow in real-time
vulnotes logs -f backend

Include relevant log output when contacting support. It helps us help you faster.

Feature requests

Have an idea for improving Vulnotes? Send it to contact@vulnotes.com. We read every suggestion and many features in the platform started as user requests.